Return Policy – Urben Tik index
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1. No Refunds

We do not offer refunds for any product once it is sold.

2. Return Conditions

We accept returns only in the following cases:

  • You received a damaged or defective product.

  • You received the wrong item.

To be eligible for a return:

  • Notify us within 48 hours of delivery.

  • The item must be unused, in its original packaging, and with all tags and accessories intact.

3. How to Initiate a Return

  • Contact Us at Contact Us with your order number and pictures of the issue.

  • Our support team will guide you through the return process.

4. Exchanges

We will send a replacement product once the returned item is received and inspected.

5. Shipping Costs

  • Return shipping charges are the responsibility of the customer, unless the return is due to our error (wrong or damaged product).